The arrangement of undeliverable parcels
This policy applies to orders are returned to us because of unclaimed, incorrect address provided, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.
When the parcel is being returned, we will issue a refund by deducting the original shipping fee and 15% handling fee of total items price would be charged.
We can re-ship orders if customer pay for the shipping fee for 2nd shipment.
Changes and cancellations
You can change and cancel your order by sending email to us. However, order cannot be changed or canceled while it is being prepared or once it is shipped. If you are unable to change or cancel item(s) and need to make a return, please review the Returns & Refunds. In any cases of changes and cancellation, a 15% handling fee of the total item prices would be charged. Shipping cost will not be refunded if the order is shipped.
Responsibility of Buyer
It is the responsibility of buyer to ensure the legality of importation into their own country. Specwarfare can not accept any responsibility whatsoever if the goods ordered are seized by Customs officials or airport authorities in ours or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will issue a refund by deducting the original shipping fee and 15% handling fee of total items price would be charged. We will issue the refund only WHEN the goods are received and checked by ourselves.
Returns & Replacements
All transactions is final consumption. NO TRIAL & TEST.
We do willing to make refund or change a new and correct item UNDER THE FOLLOWING ISSUE
Item is broken or
Missing parts or
Wrong item sent
IF your case meet either ABOVE ISSUE, we accept your return & replacement ONLY that
buyer inform us within 3 working days he/she received the parcel
buyer returns the item within 3 working days after reporting the issue
Item must be sent back with complete package and same condition as you received.
Buyer must return the relevant item back by standard airmail only, NOT EMS service. We will then pay for the returning shipping caused once buyer provide the shipment receipt.and tracking number.